Online booking terms
GENERAL TERMS AND CONDITIONS GOVERNING THE RENTAL CONTRACT
The present apartment rental is agreed to under the following terms and conditions:
The Client shall be required to provide a deposit fee upon arrival. The said deposit will be refunded to the Client in full upon check out. It is understood that should the Property be found to have been damaged by the Client, or valuable items are missing, or the contract obligations are not respected, the owner will be entitled to retain the said deposit, without prejudice to the owner’s right to claim compensation for any further damage caused.
2. Duration, withdrawal and cancellation
2.1. The duration of the contract is indicated above with check in and check out dates.
2.2. Should the Client cancel the reservation prior to the start of lease, the Owner will be entitled to retain the payment according to the following terms, prior to the scheduled arrival date. Beyond 60 days: the initial payment is fully refundable minus a €95 administration fee and 2% bank processing fee. 60 to 30 days: 30% of total rent is retained, plus €95 administration fee. Within 30 days of arrival: rent is non-refundable. In case of cancellation after the start of location the Client will lose the entire amount of rent and the security deposit.
2.3. Changes to the arrival and departure dates are always accepted if the property is still available in the new dates. No extra costs will be incurred if the communication of the changes are done 60 days before the arrival.
3. Replacement of the Property
The Owner may replace the Property with another of identical or superior quality for causes of force majeure or for any contingencies beyond its control, should the owner be unable to guarantee the Client use of the Property. If the Client, has reasonable and substantiated cause for refusing the Property offered by way of replacement, the owner will refund the Client the amounts paid. No further amounts of whatsoever nature shall be due by the owner to the Client.
4. Obligations of the Client
4.1. The Client agrees that the maximum number of people entitled to occupy the Property is that set above as “number of guests". Non−compliance with this obligation shall entail payment to the owner of a penalty equivalent to 30% of the overall price for the Property for each additional person in excess of the set number.
4.2. The Client undertakes to exercise due care and diligence in using the Property, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities contained therein. The Client also agrees not to cause any noise or nuisance, which would in any way disturb residents in neighboring properties.
4.3. The Client also undertakes to return the keys of the Property in such manner as will be agreed with the Owner or his/her representative at check in.
4.4. The Client also agrees not to reproduce and/or give to third parties the keys of the Property. Loss of keys will entail compensation of the cost of new locks and of 4 sets of keys.
4.5. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of his lodging period, as set above. It is understood that should the Client fail to comply with the said obligation, the same shall be liable to the Owner for any damage caused to the property and/or items contained therein.
4.6. The Client also agrees not to sublet the apartment to anybody.
4.7. If not agreed differently during the booking, all customers staying for 8 or more days will be responsible for paying bills (for water, electricity and gas), on top of the agreed rental rate, at the end of the stay. The meters will be controlled with the client during the check in procedure and again at the checkout. Payment must be done in cash or credit card.
4.8. If the client is not present at check in, his/her representative can not sign the contract on his/her behalf. Thus, it will not be possible to hand over the keys of the apartment. For these situations the client must send the contract via email, signed on the proper fields, 10 days before arrival and tell us in advance (also via email) the name of the person present at check in. Such person will be responsible to pass on to the other guests all the information given at check.
4.9. Extra services purchased and organized through our Concierge Department are subject to their specific terms of engagement.
5. Right of access to the Property
The owner and/or third parties appointed by the owner, identifiable upon request of the Client, shall have access to the Property to carry out a repair and/or maintenance work as should be required. Except in an emergency, the Client will receive prior notice thereof, via email and/or text message. If necessary to show the apartment to a prospect client the Owner or his/her representative will ask the Client’s consent about the best date and time to do so.
6. Pets and garden
6.1. Unless expressly authorized in writing by the owner, the Client shall not be allowed to have pets of any kind in the Property.
6.2. Except as provided by law, or as authorized by the prior written consent of Landlord, Tenant will not make any alterations of garden-terrace. The tenant cannot garden without the landlord's consent. The landlord won’t reimburse tenant for materials and labor for improvements of the garden. Garden-terrace conditions are accepted at check in and with contract signature. Problems regarding mosquitos, ants, spiders, should be solved by the tenant.
7. Suspension of utilities
The owner will not be liable to the Client for any suspensions/interruptions beyond its control of the electricity and/ gas and/or water supply.
8. Penalty and extra fees
8.1. Disruption of sheets & towels provided, that cause any form of deterioration, will cost 10 Euro per piece to the guest.
8.2. Any call from the Client, which demands assistance at the property, will be charged accordingly every time that the responsibility falls on the negligence of the aforesaid.
8.3. Arrivals outside working hours (Mon – Fri: 9am to 7pm, Sat & Sun: 10am to 5pm) will be eligible to an extra fee which varies from 20 to 60 euros, according to the arrival time.
8.4. In case the client has given the wrong information during the booking process about the number of guests, extra fess will be applied, accordingly.
9. Clause of termination by operation of law
9.1. The owner may cause this Contract to be terminated by operation of law by sending the Client written notice in any of the following events:
a) should the Client fail to pay the due amount as it refers to the Property by the due date and in accordance with the terms set above or b) should the Client’s conduct be contrary to taking due care of the property (see art. 8).
9.2. In the cases designated above, the owner will be entailed to retain, by way of penalty, the percentage (down−payment) of the price for the Property previously paid by the Client
The owner will not be liable to the Client for any thefts perpetrated. The owner is not responsible for any injuries against to the guests inside his/her property. For this reason we strongly suggest underwriting a travel insurance.
11. Modification of this contract
11.1. After the arrival date this contract can be modified only in writings.
11.2. Before the arrival date the Client and the Owner agree to contact apartmentsflorence.it to arrange any sort of modifications to this contract. Such modifications must be formalized via email.
12. Use of personal data
The Client authorizes the owner to communicate his/her personal data to the police as for the law obligations (legge 31 dicembre 1996, n.675).
13. Clausola legale / Legal Clause for owners - In riferimento all’art.3 comma 11 Dlgs.23/11e al contratto di locazione in oggetto da Voi locato per finalità abitative, Vi comunico di esercitare l’opzione per l’applicazione dell’imposta sostitutiva sui canoni di locazione. Ai sensi e per gli effetti della normativa sopra indicata, Vi comunico di rinunciare alla facoltà di chiedere qualsiasi aggiornamento del canone inclusa la variazione ISTAT, che pertanto resterà invariato fino alla scadenza. Vi comunico inoltre che non saranno dovute le imposte per la registrazione del contratto.
With reference to Article 3 Paragraph 11 Dlgs.23/11e regarding the rental lease in question, leased by you for residential purposes, you are informed that the company exercises the option to withhold tax on rents. Pursuant to and for the purposes of the legislation referred to above the right is renounced to ask for any upgrade fee, which includes the change ‘ISTAT’, which will remain unchanged until expiry. In addition, taxes will not be due for the registration of the contract